Facility Type: Medical Center
Location: Sioux Falls, SD
Pay rate per hour: $19
Shift: 8 hours, Mon-Fri
Contract period: 13 weeks
Will be working remotely, do NOT need to report to facility. Sanford will ship equipment to their home - temp MUST have internet at home for this position. 8 hour days, Mon-Fri.
General job duties, responsibilities, expectations:
Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.
Responsibilities include: assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Additional responsibilities include: maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationship with co-workers.
Standard computer programs used in the department:
Epic.
Required skills and minimum years of experience:
A High School diploma with some college level course work preferred. Minimum of 2 years of experience in customer service required.
Specific licensures and certifications/registrations required:
None required.
Shift or schedule requirements. If so, how often? Are weekends required:
no weekend, flexible, M-F 8-5 as workload allows, FT preferred.
Are there direct reports for this position: None.
Dress Code: Business Casual.
